Resume

Stevie Jordan, SHRM-SCP

HR Business Partner | HR Operations & Analytics

Fayetteville, NC Area

Credentials

SHRM Senior Certified Professional (SHRM-SCP) Verify credential ↗

Google Data Analytics Professional Certificate Verify credential ↗

BS, Human Resources Management University of Mount Olive
Magna Cum Laude

Core areas

HR Business Partnership Employee Relations HR Operations HR Technology People Analytics Process Improvement

Employee Relations Specialist

2025–Present

Serve as the primary Employee Relations point of contact for leaders across a 9,500+ employee organization, coaching leaders on consistent, policy-aligned decision-making and advising on corrective action, conflict resolution, and EEO matters.
Built a Power BI dashboard to track employee relations case activity and support trend awareness for HR leadership, including case volume by type and department, outcomes, and timeliness.
Use Workday and UKG to manage counseling documentation, maintain employee data, and produce recurring HR/ER reporting while supporting accurate documentation and consistent categorization.
Developed and delivered leadership training sessions with up to 75 participants per session on coaching conversations, conflict de-escalation, and entering counseling documentation in Workday to support consistent, compliant documentation practices.

2021–2024

Built and operationalized core HR infrastructure during the formation and growth of Blue Ridge Power, partnering with leaders through the executive level to develop progressive discipline and handbook policies, deliver leadership training, and execute enterprise-wide programs including annual compensation review and performance management.
Owned Culture Amp survey and performance processes and translated engagement and exit survey results into trend analysis, driver insights, and leadership-ready reporting to improve departmental action planning and follow-through.
Designed and automated a four-tier Employee Action Form approval workflow in Smartsheet and created cycle-time and volume reporting to monitor throughput, reducing average processing time from approximately four weeks to under one week while strengthening auditability and freeing HR capacity for higher-value work.
Served as the internal HRIS subject-matter expert and led HR-side implementation and ongoing optimization of ADP Workforce Now, including people-data governance, imports and validation, report design, standardized outputs, and data-quality checks.
Implemented Kudos and established participation and adoption reporting, including recognition frequency, department utilization, and manager activity, to identify gaps and support targeted manager coaching in a remote workforce.

2017–2021

Managed full-cycle recruitment for salaried and hourly positions, successfully filling and onboarding more than 150 roles annually while partnering with project-site teams to identify talent needs, streamline hiring, and support internal promotions.
Led administration of compensation and benefits programs for a workforce of approximately 450 employees, supporting competitive packages and alignment with organizational goals.
Directed the rollout of an integrated talent-management strategy that strengthened front-line manager capability, established a systematic performance-evaluation process, and introduced an employee referral program, resulting in a 17% improvement in employee engagement and a 27% improvement in retention.

2016–2017

Led end-to-end adoption of Epicor ERP in the organization's first ERP environment, translating operational workflows into system configuration and process changes across business functions.
Executed legacy-to-Epicor data migration within a 12-month deadline, partnering with the vendor to plan and test imports, validate data accuracy, troubleshoot issues, and consolidate key datasets into a centralized system.
Designed and delivered role-based training for Customer Service, Finance, Shipping/Receiving, and Sales teams to support adoption and accurate execution of core tasks in the new system.

2016

Analyzed more than 500,000 production and quality records to identify bottlenecks, defect patterns, and process inefficiencies, presenting findings to Quality leadership to support corrective actions and operational decisions.
Developed an Excel-based production and quality performance dashboard, collaborated with Engineering on a SQL data extract, and implemented a macro-enabled refresh function to improve usability and adoption.
Validated data findings on the manufacturing floor by observing processes and investigating likely drivers involving people, machinery, materials, and process conditions, documenting root-cause hypotheses and improvement recommendations.

More than a résumé

Explore the work or connect with me to discuss how my experience could translate to your organization.